Help Centre
Frequently Asked Questions
How long does delivery take?+
Standard delivery within Nairobi takes 2–3 business days. Upcountry orders take 4–7 business days depending on location.
Do you offer installation services?+
Yes! We have professional installation teams available in Nairobi and selected upcountry areas. Contact us to arrange.
What payment methods do you accept?+
We accept M-Pesa (STK Push), bank transfers, and cash on delivery for selected areas.
Can I see samples before ordering?+
Yes! Visit our showroom or request a sample kit. We can also arrange an in-home consultation for large orders.
What is your return policy?+
We accept returns within 14 days for unused, undamaged items in original packaging. See our Returns Policy for full details.
Do you deliver outside Nairobi?+
Yes, we deliver nationwide across Kenya. Additional delivery charges may apply for upcountry locations.
Can wallpapers be used in bathrooms?+
We carry vinyl and moisture-resistant wallpapers suitable for bathrooms. Check the product specifications or ask our team.
How do I measure how much wallpaper I need?+
Measure your wall area (height × width) and add 10–15% for pattern matching and wastage. Our team can help you calculate.
Are your wallpapers eco-friendly?+
Many of our products are VOC-free and eco-certified. Look for the eco label on product pages.
How do I track my order?+
Use our Order Tracking page with your order number and email, or log in to your account to view order status.